Free Shipping and Returns

Free & Fast Shipping

House Rossil offers free shipping on all online orders via UPS ground. We regret that at this time, we are unable to offer rush shipping - but this is a feature that will be added shortly. We currently ship to the following countries: Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Ireland, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

North America Orders: Orders will be delivered in 1-7 business days

European Orders: Due to the larger geographic distance, orders will be delivered in 3-10 business days

*We aim to meet these delivery times but during busy periods like Christmas, deliveries may take a little longer.

House Rossil Return Policy

In order to ensure your total satisfaction, a Customer or a recipient of a gift of House Rossil products (a “Gift Recipient”) may return House Rossil products in accordance with the return and exchange policy set forth below. Returns of House Rossil products that are not in compliance with the conditions and timeframes set forth below may be rejected by House Rossil and will be sent back to the Customer or Gift Recipient, as the case may be.

Return Period

House Rossil creations and products purchased through the House Rossil e-boutique or directly by phone through the Client Relations Center may be exchanged or returned for a refund or merchandise credit within fourteen (14) days following delivery. Please allow up to fourteen (14) business days for full refund, if applicable. Merchandise must be presented in its original packaging and accompanied by the appropriate sales receipt. Engraved, embossed, special order, personalized, made to order creations and items that show sign of wear cannot be exchanged or returned. All returns and exchanges are subject to the further terms and conditions set forth below.

Return Process

Products that have been purchased on the Platform or through the Client Relations Center may be returned to the House Rossil e-Boutique distribution center at the following address: House Rossil, Attention: E-Commerce Returns, 117 E. Colorado Blvd. Set 600, Pasadena, CA 91105.

If a Customer or Gift Recipient wishes to return a product to the House Rossil e-Boutique distribution center, then such person must comply with the following steps:

  1. Please fill complete our return/exchange by clicking here: House Rossil Shipment Center

  2. Print out the provided delivery package label

  3. Include the completed return/exchange form with the product, all its accessories and any other documents, in its original box and delivery package

  4. Seal the delivery package and affix the pre-paid delivery label to it

  5. Bring the package to any UPS location or call UPS to arrange pick-up.

Should the Customer or Gift Recipient decide to return a purchased item within the 14-day period, House Rossil and the Customer or Gift Recipient, as the case may be, agree that House Rossil maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise. House Rossil is under no obligation to do so but will take this initiative for the Customer's or Gift Recipient’s convenience.

The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment and the UPS tracking number, and House Rossil accepts no liability in the event that such proof cannot be produced. Only merchandise received by the House Rossil e-Boutique distribution center will be eligible for a refund or exchange.

Upon receiving a return, House Rossil will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

Conditions to Return a Product

House Rossil products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original House Rossil box and delivery package, including all accessories and documents. House Rossil will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

Bracelets that have been adjusted at the Customer’s request must be returned with the exact same number of links as in the original delivery package.

Engraved or embossed products, as well as special order, personalized and made-to-order creations, cannot be returned to House Rossil for exchange, merchandise credit or refund.

All returns will be subject to strict Quality Control (QC) by House Rossil to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, House Rossil will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), House Rossil will proceed with the applicable refund or exchange.

Refunds and Merchandise Credit

Should a product be returned to the House Rossil e-boutique distribution center by the Customer or the Gift Recipient, a Customer is entitled to receive a refund. A Gift Recipient is not entitled to receive a refund. In no event will a merchandise credit be issued by the House Rossil e-Boutique distribution center.

If a Customer’s return complies with the return policy, House Rossil will use reasonable efforts to credit the refund to the Customer’s credit card or other account no later than fourteen (14) days after receipt of the returned item by the House Rossil e-Boutique distribution center. Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer.

Exchanges

Customers and Gift Recipients may be permitted to exchange a product purchased on the Platform for another House Rossil product if the product to be exchanged satisfies the conditions of the return policy within thirty (14) days following delivery.

House Rossil will send an invoice as a .pdf attachment to the Customer’s email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by the Customer or the amount that the Customer is entitled to receive, as indicated below.

Should a product be returned for exchange to the House Rossil e-Boutique distribution center by a Customer or Gift Recipient, only the Customer will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged House Rossil product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.

Defective products

House Rossil is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

If nevertheless you receive a product that seems to be damaged, you may return it to House Rossil in accordance with the return policy. Upon receipt, House Rossil may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

If your product is declared as defective by House Rossil, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:

  1. House Rossil may send you the same product in the exact same size, subject to availability

  2. House Rossil may propose an exchange for another House Rossil creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference

  3. You, as the Customer, may request a refund of the full price of your initial purchase.


Contact us

More questions? Please contact us at the address provided below.

House Rossil, A Division of The Rossil Group Incorporated, 117 E. Colorado Blvd. Set 600, Pasadena, CA 91105

+1 833 476 7745

info@houserossil.com